Computer Operations Assistant
BBA Information Systems Student at Hofstra University. Passionate about esports.
email: michael@michaellillis.com
My BBA in Information Systems provided me with a strong foundation in business fundamentals along with a series of courses in Information Systems. Some of those fundamentals include: Accounting, Finance, Statistics, Management, and Marketing.
Graduated South Windsor High School with a 3.0 GPA.
Provided technical support for students and faculty in the Axinn Library at Hofstra University. Maintained and upgrade business computers. Provided support for smart phones and tablets. Assisted with office duties; such as answering phone calls and inter-office deliveries. Provided support for printers, fax machines, and other computer peripherals. Provided maintenance on Lexmark MX511de and Lexmark CS417dn printers. Updated Windows 10 images for classroom computers.
Gained in-depth knowledge of the shipping and e-commerce industry while working in a fast paced, team environment. Had to keep pace with machinery while adhering to workplace safety standards. Learned about the shipping process and how e-commerce packages are handled during shipment.
Assisted with the setup and distribution of 800 1-to-1 Chromebooks for high school students. Provided desktop support for more than 150 teachers and staff. Assembled, imaged, and installed over 200 HP All-In-One business computers. Installed specialized software, including SprutCAM, on workstations for computer-aided manufacturing systems.
Developed successful communication and leadership skills as I worked in a tight-knit team to provide customer service within multiple restaurants. Worked closely with the regional supervisor and often stayed late to assist in closing the park at night. Boosted my interpersonal and problem-solving skills during my time.
Assisted the Director of Technology. Responsible for the bi-weekly Board of Education meeting cable access broadcasts. Gained working knowledge of how to operate a digital video switcher, DVD and VHS recording equipment, and audio mixing equipment.
Operated the digital sound board during live performances. I had to prepare the timeline of cues using the sound board's software and executed those cues during live performances. I also assisted with physical setup of microphones, speakers, lights, and cable runs.
Gained valuable experience working in a team environment to deliver made-to-order products to customers on time. Bolstered my interpersonal skills by working in a family and group environment.
Hempstead, NY
michael@michaellillis.com